Five minutes with…Nigel Wilson, Chief Executive of Gentoo Group

Gentoo is the largest housing association in Sunderland, with over 30,000 properties, and is a hallmark name across the North East. However, in 2017 the…

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Customer Service: Changing the face of Housing Associations

n a sector where customers can’t always choose their provider, housing associations have often come under fire for their customer service levels. On 14 August…

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Raising the bar through leadership (24 Housing)

Awareness of competition and choice between providers – stimulated by UK government promises to introduce social landlord league tables – are leading to social housing…

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Evolving senior leadership for the evolving customer journey

Housing associations which are embracing change and creating first class customer service are allowing the modern tenant to thrive. This article explores two ways in…

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MIPIM: The frontrunner’s team checklist (The MJ)

MIPIM, the world’s largest real estate expo, is on this week and presents a significant opportunity for public sector and placemaking leaders to highlight a…

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Leading Customer Excellence through Excellence in Leadership

As part of the panel at Inside Housing’s Customer Experience Conference in London this week, I enjoyed being involved in the interesting discussion around the…

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Getting Ready for Partnerships

Whilst there is ongoing talk in the market around M&A activity to achieve growth, a viable alternative is strategic partnerships. The pressure to build more homes…

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Devolution, Revolution and Evolution – Regeneration Dinner

Berwick Partners, alongside colleagues from Odgers Interim recently hosted our latest Regeneration Dinner at the top of the iconic Cube building in Birmingham.  

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