Reflecting on 2024 and Looking Ahead to 2025: IT & Digital

2024 was undoubtedly the year that AI transitioned from theory to reality. While it hasn’t yet had the seismic effects some predicted, we are now witnessing real-world applications of these tools. 

AI Taking the Strain 

We’ve seen numerous examples where organisations use AI to alleviate the pressure on overworked customer-facing teams. This ranges from simpler ‘triaging’ of issues to more complex scenarios where AI actively addresses and resolves problems. Additionally, there has been a growth in user-driven applications; where individuals utilise tools to assist with their daily tasks: summarising documents, optimising diaries, and more. 

Cyber Security 

I also highlighted the importance of cyber security, and this trend has indeed materialised. Cyber security was recognised as a critical component of most organisations’ strategies in 2024. When properly embraced, it can be an asset, rather than merely a means of risk avoidance. 

Human Meets Technology… Or Does IT? 

My prediction that 2024 would be the year the human/technology interface would truly take off, proved off the mark. Apart from fitness tracking and communications, it appears we are not quite ready to integrate augmented reality technology into our daily lives. 

AI & Computing 

Looking ahead to 2025, we will see continued advancements in AI, particularly in enhancing customer experience. This year, organisations will leverage AI to gain deeper insights into user/customer preferences and personalise their interactions. 

We may also witness further expansion in various computing modes. Edge computing’s potential to bring processing power closer to the user/device could lead to significant advancements in autonomous vehicle and drone use. While quantum computing remains a fascinating prospect, 2025 will need to demonstrate its practical, meaningful applications. 

Sustainability in IT 

The challenging economic conditions may also drive a renewed focus on sustainability in IT. 2025 could be the year businesses align their purpose with cost-cutting measures to make more effective use of resources, including a shift to renewable power sources and more efficient data centres. 

As always, the technology challenges of 2025 will require adept IT leaders—individuals capable of carefully evaluating technology opportunities and determining the best approach for their organisation’s unique needs. 

If you wish to discuss any of the themes in this article or explore ways to enhance senior IT leadership in your organisation, please contact Alex Richardson.