Insights

The Coffee Cup Test

Recruiting the best talent for your business is a difficult and arduous task; ensuring candidates fit in with the culture of your business, even more…

Customer Service: Changing the face of Housing Associations

n a sector where customers can’t always choose their provider, housing associations have often come under fire for their customer service levels. On 14 August…

Decision Making | Bravery in the workplace (HR Grapevine)

Bravery in the workplace is something I’m hearing more and more about

Raising the bar through leadership (24 Housing)

Awareness of competition and choice between providers – stimulated by UK government promises to introduce social landlord league tables – are leading to social housing…

Gender themes and a gutsy approach to job hunting

What goes through your mind when putting yourself forward for a new role?

Who hires the CDO — or does the chief data officer hire themselves? (Information Age)

The role of chief data officer (CDO) has been growing in prominence over the last few years, and with it has come a lot of interest

Commissioning and its impact on small charities

More and more of my discussions with clients are about the challenges they face engaging with commissioners

Evolving senior leadership for the evolving customer journey

Housing associations which are embracing change and creating first class customer service are allowing the modern tenant to thrive. This article explores two ways in…

Odgers & PwC Yorkshire Annual Board Dinner 2019

A huge thank you to all of our guests and, of course, our speaker for the evening – Judith McKenna – for joining us at…

MIPIM: The frontrunner’s team checklist (The MJ)

MIPIM, the world’s largest real estate expo, is on this week and presents a significant opportunity for public sector and placemaking leaders to highlight a…

Collaboration is key for supply chain innovation (The Times & Raconteur)

Being faster, better and cheaper than the competition requires colleagues, partners and stakeholders across an entire supply chain to work together.

Leading Customer Excellence through Excellence in Leadership

As part of the panel at Inside Housing’s Customer Experience Conference in London this week, I enjoyed being involved in the interesting discussion around the…

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