Insights

Customer Service: Changing the face of Housing Associations

n a sector where customers can’t always choose their provider, housing associations have often come under fire for their customer service levels. On 14 August…

Raising the bar through leadership (24 Housing)

Awareness of competition and choice between providers – stimulated by UK government promises to introduce social landlord league tables – are leading to social housing…

Evolving senior leadership for the evolving customer journey

Housing associations which are embracing change and creating first class customer service are allowing the modern tenant to thrive. This article explores two ways in…

Leading Customer Excellence through Excellence in Leadership

As part of the panel at Inside Housing’s Customer Experience Conference in London this week, I enjoyed being involved in the interesting discussion around the…

Getting Ready for Partnerships

Whilst there is ongoing talk in the market around M&A activity to achieve growth, a viable alternative is strategic partnerships. The pressure to build more homes…

Practice

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