In conversation with Jo Causon, Chief Executive of the Institute of Customer Service

24th January 2024
Thomas Ewen
Principal Consultant

In this podcast. Thomas Ewen,  Principal Consultant in the Trade Associations and Memberships Practice, is speaking to Jo Causon the Chief Executive of the Institute of Customer Service about how critical customer service is to the economy of the UK and in creating a conducive environment for a thriving business. The launch of this podcast coincides with the publications of The Institute’s flagship annual report the Customer Satisfaction Index.

Tom and Jo also discuss a new search which Berwick Partners is leading on behalf of the Institute of Customer Service. In this newly created Commercial Director role, Jo describes how critical this appointment is, as part of an organisational redesign and what success will look like for ICS, their members and for the successful applicant.

For more information on the appointment of the Commercial Director for the Institute of Customer Service, including access to the full job description, please visit:

To look at the Customer Satisfaction Index published by The Institute of 23rd January 2024, please visit:

Categories: Not for Profit, Trade Associations & Memberships